Six questions before you install an app

Many problems with apps only show up later: with customer data, on the invoice or when you cancel. Settle them before you install, and write the answers down.

  1. Settle the questionsWith the vendor, in the install dialog, in a test
  2. Note the answersA line or two per question
  3. Take the profile alongFor your team, your privacy records or the comparison
EU Commerce AppsChecklist before installing an app

0 of 6 settled

The 6 questions in detail

  1. Name the one task it should take over, and test exactly that workflow in your store: with your theme, your markets and your Shopify plan.

    Tip: Also check whether an app you already use can do this.

  2. In the vendor's legal notice or terms you should find:

    • the legal company name
    • country and address of the headquarters
    • a direct contact by email or form
    • support in your language

    Tip: An app in your language does not mean its support speaks it.

  3. Shopify shows you during installation what the app wants to access, for example customers, orders, your theme or tracking.

    Tip: If it asks for more than its task needs, ask why or leave it out.

  4. Clarify the DPA. That is the contract under Art. 28 GDPR that governs how the vendor processes data on your behalf. Also ask:

    • Which subprocessors are involved?
    • Where is the data stored?
    • Does data go to countries outside the EU?

    Tip: EU headquarters and EU hosting are two different claims.

  5. Work the plan through with your real numbers: orders, invoices, contacts, shipping labels and user seats.

    Tip: Even a free plan can come with extra fees.

  6. Test beforehand whether data export, cancellation and uninstalling work. Clarify deletion periods and retention duties, and check for leftovers in the theme or tracking.

Your profile

Your answers collect here. 6 of 6 questions still open.

Purpose
Still open
Contract partner
Still open
Data & permissions
Still open
Processing
Still open
Cost
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Exit
Still open
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Two apps on your shortlist?

If both are in the directory, you see location, price, DPA and hosting side by side.

Compare apps

European and missing here?

Suggest it for the directory. Its name and your answers go straight into the form.

Suggest an app

Stuck on the DPA or the subprocessors?

In the App-Stack-Check I sort that out for every app in your store, with sources and at a fixed price.

Go to the App-Stack-Check

Two common misconceptions

Is a European Shopify app automatically GDPR compliant?

No.

The headquarters documents a location. What counts when you use the app is also the data actually processed, the contract, subprocessors, possible third-country transfers and how your store is configured. A cookie banner alone does not settle these questions.

Is “Built for Shopify” a privacy certificate?

No.

The programme rates performance, design and integration with Shopify, among other things. It replaces neither your contract check nor a look at data access. Shopify's requirements