Channable or Trustpilot?

From 89 USD/month

Free plan; Starter from 1,188 USD/year

ChannableUtrecht, Netherlands

TrustpilotCopenhagen, Denmark

3.8 of 5 (37)

3.7 of 5 (65)

11/11/2026Documents checked

11/11/2026Documents checked

Stores that maintain product feeds for marketplaces, price comparison sites and ads from one source.

Stores that want to collect reviews on Trustpilot and show them in the store. Free up to 50 invitations a month.

From 89 USD a month for 5,000 items and 3 channels. A DPA was not publicly available.

Paid plans are billed yearly, Starter from 1,188 USD/year. For invitations, Trustpilot receives your customers' name, email and order number.

The statement (PDF) describes Channable in Utrecht as processor for the data that customers pull from marketplaces and platforms.

The statement (version 14.2, January 2026) names Trustpilot A/S in Copenhagen.

A data processing agreement was not publicly available in this research. Request it from the provider.

Public DPA (version 8.0, October 2026): you are the controller, Trustpilot is the processor.

According to the statement, personal data is stored on servers in the EU. Providers for hosting, backups and support are not named.

The subprocessor list names AWS and Google Cloud in Ireland as well as Sendgrid, ClickHouse and Trustpilot Inc. in the USA.

The Shopify listing does not break down data access. Check the permissions in the install dialog.

According to the Shopify listing, the app reads customers' name and email, IP and location, as well as orders and products.

Data is kept as long as the account exists and deleted on request. Backups are destroyed after 30 days.

According to the DPA, BCC emails are kept for 30 days and other data for up to 2 years, then deleted or anonymised. Exporting reviews is not described there.