Trustpilot
Collect and manage Trustpilot reviews and show them in the store through app blocks.
Location documentedThe headquarters in Europe is documented with a source. Not a privacy seal.Copenhagen, DenmarkBuilt for Shopify3.7 (65)
Key facts
- Price
- Free planStarter from 1,188 USD/yearAll plans in the App StorePrices in USD, as stated in the Shopify App Store.
- Shopify rating
- 3.7 (65)
- App languages
- English
- Support languages
- Not confirmed separately
- Documents checked
Does the app fit your store?
My assessment based on the provider's sources, not a hands-on test.
Worth a look if …
Stores that want to collect reviews on Trustpilot and show them in the store. Free up to 50 invitations a month.
Check first
Paid plans are billed yearly, Starter from 1,188 USD/year. For invitations, Trustpilot receives your customers' name, email and order number.
Privacy check
What the provider says about data, contracts and leaving.
Privacy policy
The statement (version 14.2, January 2026) names Trustpilot A/S in Copenhagen.
With sourceRead source : Privacy policyData processing agreement (DPA)
Public DPA (version 8.0, October 2026): you are the controller, Trustpilot is the processor.
Hosting & data transfers
The subprocessor list names AWS and Google Cloud in Ireland as well as Sendgrid, ClickHouse and Trustpilot Inc. in the USA.
With sourceRead source : Hosting & data transfersData access
According to the Shopify listing, the app reads customers' name and email, IP and location, as well as orders and products.
With sourceRead source : Data accessExport & exit
According to the DPA, BCC emails are kept for 30 days and other data for up to 2 years, then deleted or anonymised. Exporting reviews is not described there.
With sourceRead source : Export & exitHow I choose, and where the limits of this assessment are.
Methodology